As your local Chrysler car dealership near Akron, what really sets us apart from the competition is our true quality service. We don’t simply claim to care about our customers—we show it in our actions. Because of this commitment to service, we have been awarded FCA’s Customer First Award For Excellence for 2017, the first ever of its kind. Read on to learn more about this exciting news!
Chosen as part of a group of elite Chrysler dealerships, Brunswick Auto Mart has been proven to provide sales and service experience of true excellence over the years, but this year especially. The Customer First Award for Excellence process addresses five key pillars: facility certification, performance measures, process validation, training certification, and employee survey, all of which focus on customer experience and relationships.
In order to be selected, each dealership had to have gone above and beyond the standards set for these categories. Even our Head of Network Development is quite thrilled with our service, "We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America.
According to him, it is more than a matter of getting the job done. This first ever award was the direct result of all Chrysler dealerships being challenged to join in greater customer satisfaction and loyalty than ever before.
In Brunswick, we thank all of our valued customers for their support, and you should know that we only plan to keep improving from here. When you step foot on our lot, we want you to know the customer first difference.
Come by Brunswick Auto Mart anytime and we can help with all of your automotive concerns. Right now, we have various new vehicle specials including the RAM Power Days and Jeep® Celebration events—you don’t want to miss out!
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